How DECOVERYY collects, uses and protects personal information when you contact us or use our recovery and transport services.
At DECOVERYY by Drej M Car Sales and Transport Ltd, we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it and the rights you have.
Last updated: August 2026
We process personal information where it is necessary to respond to enquiries, provide a requested service, meet legal or insurance requirements, protect our legitimate business interests, maintain records, prevent fraud, handle disputes or comply with applicable law.
We do not sell personal information. We may share information only where needed to provide the service or meet legal obligations. This may include drivers, subcontractors, payment providers, insurers, legal advisers, IT providers, analytics/security services, law enforcement or public authorities where required.
We keep personal information only for as long as necessary for enquiries, service records, accounting, insurance, dispute handling, legal compliance and legitimate business needs. When information is no longer required, it will be deleted or anonymised where practical.
We use reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse or disclosure. No website, email or messaging service can be guaranteed completely secure, so please avoid sending unnecessary sensitive information.
Where available, our drivers may use smart glasses, vehicle cameras or customer-provided photos/videos to document collection, loading, unloading and delivery. These records may be used for service transparency, customer updates, insurance, dispute resolution, staff safety and legal protection.
Our website may use essential cookies and basic analytics/security technologies to keep the site working, understand usage and protect against abuse. If third-party services such as Google Maps, Instagram or analytics tools are embedded, those providers may set their own cookies or collect usage data.
Our website may link to external websites such as Google, Instagram, WhatsApp and Companies House. We are not responsible for the privacy practices, content or security of third-party websites.
Our services are not directed at children under 13. We do not knowingly collect personal information from children. If we become aware that such information has been provided, we will take appropriate steps to remove it.
We may update this Privacy Policy from time to time. The current version will be published on this page with an updated effective date.
For privacy questions or personal information requests, contact us at [email protected] or call +44 7763 972124.
24/7 recovery across Essex, Hertfordshire, London and surrounding areas.
Call 07763 972124